Shipping Information

Fast, reliable shipping to get your pet's favorites delivered quickly and safely.

Shipping Options
Choose the shipping method that works best for you

Standard Shipping

3-5 business days

$5.99

Free on orders $50+

Express Shipping

1-2 business days

$12.99

Overnight Shipping

Next business day

$24.99
Processing Time
  • • Orders placed before 2 PM EST ship same day
  • • Orders placed after 2 PM EST ship next business day
  • • Weekend orders ship on Monday
  • • Custom items may take 1-2 additional days
Shipping Locations
  • • Free shipping to all 50 US states
  • • Alaska & Hawaii: Additional 2-3 days
  • • International shipping available
  • • PO Boxes accepted for most items
Packaging & Handling

Secure Packaging

  • • Eco-friendly packaging materials
  • • Fragile items receive extra protection
  • • Food items sealed for freshness
  • • Discreet packaging available

Order Tracking

  • • Tracking number sent via email
  • • Real-time delivery updates
  • • SMS notifications available
  • • Delivery confirmation required
Special Shipping Considerations

Live Animals & Perishables

We do not ship live animals. Perishable items like treats and food are shipped with ice packs when necessary and require signature upon delivery.

Large Items

Items over 50 lbs may require freight shipping. Additional charges and extended delivery times may apply. We'll contact you with details.

Weather Delays

Severe weather conditions may cause shipping delays. We'll notify you of any delays and provide updated delivery estimates.