Returns & Exchanges

We want you and your pet to be completely satisfied with your purchase.

30-Day Returns
Easy returns within 30 days
Free Return Shipping
On defective or wrong items
Quick Refunds
Processed within 3-5 business days
Return Policy
Please review our return policy before initiating a return

✓ Returnable Items

  • • Unused items in original packaging
  • • Items with tags still attached
  • • Toys and accessories in new condition
  • • Clothing and collars (unused)

✗ Non-Returnable Items

  • • Opened food, treats, or supplements
  • • Used or damaged items
  • • Personalized or custom items
  • • Items without original packaging
How to Return an Item
1

Start Your Return

Contact our customer service team or use our online return portal to initiate your return.

2

Package Your Items

Pack items securely in original packaging. Include your order number and reason for return.

3

Ship Your Return

Use the prepaid return label we provide or ship at your own cost for non-defective items.

4

Get Your Refund

Once we receive and process your return, your refund will be issued to your original payment method.

Exchanges

Need a different size or color? We make exchanges easy!

• Free exchanges for defective items

• Size exchanges available within 30 days

• Color/style exchanges subject to availability

• Exchange shipping costs may apply

Important Notes
  • • Returns must be initiated within 30 days of delivery
  • • Original shipping costs are non-refundable
  • • Refunds typically take 3-5 business days to process
  • • International returns may take longer to process